Shipping Policy

This Shipping Policy applies to purchases sold by ONIX. Orders may be processed and delivered through authorized third-party fulfillment centers, logistics providers and international carriers. By completing a purchase, you agree to the shipping terms below.

1. Shipping Availability

We currently ship only to the countries and markets enabled at checkout. Availability is determined by the destination selected at checkout, carrier services, fulfillment capacity, legal requirements, customs restrictions, and other operational and compliance considerations. If your country or region is not available at checkout, we currently do not ship there. Shipping availability may change at any time without prior notice.

2. Processing Time

Orders are usually processed within 1 to 5 business days after payment confirmation. Processing time is separate from shipping transit time and may take longer during holidays, high-volume periods, payment or fraud verification, address verification, or carrier disruptions. If additional verification is needed, we may contact you by email.

3. Delivery Estimates

Available shipping methods, estimated delivery times, and costs are shown at checkout. General estimates after processing: United States 3 to 10 business days; Canada and United Kingdom 5 to 15 business days; Europe 5 to 18 business days; Oceania and Asia-Pacific selected markets 7 to 18 business days; other eligible international markets 7 to 25 business days. These estimates are not guarantees and may vary due to carrier delays, customs clearance, local postal conditions, weather, holidays, or other factors outside our control.

4. Tracking

Tracking information is usually sent by email after dispatch. Tracking numbers may take up to 72 hours to update in the carrier's system, and some international updates may be delayed while the package is in transit or processed by customs.

5. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, GST, brokerage or carrier fees imposed by the destination country. Unless clearly collected at checkout, the customer is responsible for such charges. Failure to pay required duties may result in delay, refusal, return, or disposal of the package, and any refund may be reduced by shipping and related costs where permitted by law.

6. Address Accuracy

Customers are responsible for providing accurate, complete and deliverable shipping information. We are not responsible for delays, failed deliveries, or additional fees caused by incorrect, incomplete, or undeliverable addresses. If you notice an address error after ordering, contact us immediately at support@onixhours.com.

7. Packages Marked as Delivered

If tracking shows your package was delivered but you cannot locate it, please check with your household, neighbors, building reception or parcel locker, and contact the carrier to open a delivery investigation. You may then contact us at support@onixhours.com. We are not responsible for packages lost or stolen after confirmed delivery, unless otherwise required by applicable law.

8. Lost or Damaged Packages

If your package appears lost, stalled, or arrives damaged, contact us at support@onixhours.com with your order number, tracking number, and photos where applicable. Depending on the case and carrier confirmation, we may offer a replacement, store credit, refund, or other reasonable solution.

9. Delivery Delays

Delivery delays may occur due to circumstances outside our control, including customs clearance, carrier delays, weather, holidays, strikes, public health events, or incorrect shipping information. We will make reasonable efforts to assist when possible.